Returns and Exchange Policy 

 

What happens If I find any fault on my socks? 

Here at Peper Harow we’re confident in the quality of our socks, so much so, that we guarantee the exceptional quality of our socks. If the socks you bought are faulty, please contact us and we will replace your socks with the same or similar pairs at no charge to you.

  

How do I exchange or return goods to Peper Harow?

If you still wish to exchange or return the products for any reason. We are happy to exchange or accept returns on any items that have not been altered, washed or worn, due to hygiene, within 28 days of original order receipt. Peper Harow cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. 

When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the original Delivery Note. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. 

In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more than an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods. 

The refund will be made to you once we receive the goods in case of return.

 

Who pays the cost of returning items bought from Peper Harow London?

Returning items either for a refund or exchange will be at your own cost.

 

Where address can I use to return my purchases?

You can return your purchases to our Head Office at; 

15 Albert Drive

Unit 1, Site J

Burgess Hill

RH15 9TN